Active Warranty Area (AWA)

Definition, Criteria, Examples & Billing Logic

Understanding Active Warranty Areas (AWA)

An Active Warranty Area (AWA) is any unit or area in CE OneSource Warranty that meets all three of the following criteria:

1. The Unit/Area Has Been Created

The home, condo unit, common area, or shared building asset has been created in Units / Areas within CE OneSource.

Examples of areas that can be set up:

Single-family homes Condo units Clubhouse spaces Pools and pavilions Media rooms / theaters Fitness centers Maintenance rooms Parking structures Shared building systems

Preloading areas is encouraged and can be done long before homeowners move in.

2. A Homeowner or Staff Member Is Linked to the Unit/Area

To become active, each unit/area must have one of the following assigned:

A homeowner (for residential units)
OR A staff member (for common or operational areas)

Examples:

A home → linked to the homeowner
A condo unit → linked to the resident
A gym/theater → linked to property manager or concierge
A pool pavilion → linked to HOA staff
A maintenance/workshop area → linked to a maintenance lead

This assignment identifies who “owns” the warranty responsibility for that area.

3. The Area Has a Valid Warranty Start Date

The warranty start date is entered in the Unit Form.

Typical start dates include:

Close of escrow
Move-in / handover date
COA/HOA turnover date
Builder turnover to management

Automatic Warranty End Dates

In Admin Settings, your organization defines its standard warranty duration (e.g., 1 year, 2 years, etc.).

When a warranty start date is entered:

CE OneSource automatically calculates the end date based on the configured duration
The end date can be manually overridden if needed (for example, if a builder extends warranty coverage)

Once both the start and end dates are present, the system recognizes the warranty as active for that area.

What Makes an Area “Active”

A unit/area becomes an Active Warranty Area (AWA) only when it meets the following three conditions:

It exists in Units / Areas
It has a linked homeowner/staff member
It has a valid warranty start date (and therefore a valid end date)

If any of the three are missing, it is not considered active and does not count toward AWA billing.

What Does Not Count as an AWA

These may exist in CE OneSource, but do not count as Active Warranty Areas:

Future-phase units

Unsold homes

Units without a linked homeowner or staff member

Model homes

Test/training units

Units in construction but not turned over

Units with no start date

Units whose warranty end date has passed

Demo units or placeholders

Areas intentionally created for setup but not yet occupied

Important Configuration: You can configure everything in advance — none of these become AWA until all three criteria are present.

Why Setup ≠ Billing

Builders and warranty managers often begin setup months before the first homeowner moves in:

Creating units and phases
Assigning management staff
Setting up workflows
Configuring warranty categories
Testing the system
Preparing common areas
Linking staff to shared spaces

All of this is fully supported.

But nothing becomes billable until the area meets all AWA criteria.

This is why CE OneSource charges:

1. Warranty Platform Fee

A flat monthly fee that covers the warranty system itself, all configuration efforts, and full access during pre-occupancy setup.

2. Active Warranty Area Fee

A usage-based fee that only applies to areas that are actively under warranty and ready for homeowners or staff to submit issues.

How AWA Billing Works

AWA billing consists of:

✔ Warranty Platform Fee

Starts on Day 11 after your free trial unless canceled.

Covers the system, setup period, and pre-occupancy work.

✔ AWA Fee (Usage-Based)

Begins 30 days later, based on the number of Active Warranty Areas.

Each billing cycle, CE OneSource counts units/areas meeting AWA criteria, multiplies that number by your AWA rate, and adds the total to your invoice. This ensures billing reflects true active warranty exposure, not pipeline units.

Prorated AWA Billing (Fair Billing Logic)

If a unit or area becomes active mid-month, CE OneSource prorates the fee.

Example Calculation: 100 units total

How the prorated billing works:

Unit Status

50 units active for the full month → billed 100%
50 units activated on the 15th → billed 50%

Your invoice may show:

Active Warranty Areas (Full Month)
Active Warranty Areas (Prorated Portion)

The following month, if all 100 are active, the system bills all 100 at full value.

Proration guarantees:

no overbilling no surprises accurate, fair usage-based billing

Examples

Example 1 — Preloading & Setup

A builder wants CE1 configured 6 months early.

They:

Set up units
Link staff to common areas
Configure warranty flows
Load categories
Build dashboards

AWA count = 0 until homeowners move in.
Platform Fee applies; AWA does not.

Example 2 — Mixed Activation

200-unit project:

120 units with homeowners
30 newly moved-in units
50 future-phase units preloaded

AWA =
120 full-month
30 prorated
50 non-active

Example 3 — Common Areas

The clubhouse, pool pavilion, rooftop deck, and theater:

Created in CE1
Linked to property management staff
Warranty start dates set

→ All count as Active Warranty Areas.

Frequently Asked Questions (FAQ)

Quick answers to common questions about Active Warranty Area (AWA) management and billing.

Yes. Preloading does NOT activate warranty billing.

A staff member or manager responsible for that space.

Remove the homeowner/staff OR adjust/remove the warranty start date OR mark the warranty expired.

Yes. End dates are automatically set based on the warranty duration in Admin Settings, and can be overridden as needed.

Yes. Your invoice will show prorated AWA amounts separately from full-month AWA counts.